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For retail

From store to marketplace. One system.

A till with the NFC-⁠e retail invoice, prices and promotions, WMS, returns on the Consumer Code’s clock, the whole customer in Marketing and complaints in Support’s queue.

Grupo Vértice’s Marketing: attributed revenue, reach and return on media.Grupo Vértice · fictional company · illustrative data

What holds retail back.

The pain points as the store puts them, and what Nexus Lume does about each one today.

  1. The till never balances at closing.

    Supply · POS

    Point of sale with till opening and closing, and the difference between counted and expected cash recorded. Every sale keeps how it was paid: cash, card, Pix (Brazil’s instant payments), gift card or points.

  2. The NFC-⁠e is one more system at the counter.

    Supply · NFC-e

    Every POS sale reserves the NFC-⁠e number at the terminal, and the platform composes the access key and the XML. Authorization by SEFAZ, the state tax authority, is switched on at implementation.

    at implementation
  3. The marketplace sells what the stock doesn’t have.

    Supply · Marketplaces

    Mercado Livre and Magalu: listings, stock, orders and payouts, with each store’s token connected at implementation.

    at implementation
  4. The complaint shows up on Reclame Aqui first.

    Support · Inbox

    Reclame Aqui, Consumidor.gov.br and Procon, Brazil’s public complaint channels, enter the same Support queue as chat, e-mail and WhatsApp, with each channel’s credentials.

    at implementation
  5. Returns with no deadline and no control.

    Supply · Returns

    For returns of off-premises purchases, the 7-day cooling-off period of Brazil’s Consumer Code is computed when the return opens. Authorization, receipt and refund are recorded.

Freight quotes and tracking with Correios (Brazil’s postal service), Jadlog and Loggi are coming soon, as are a point of sale that sells offline and card-terminal integration.

coming soon

Vértice Varejo, screen by screen.

  1. Marketing · Segments

    Every customer in a live segment.

    Profiles, segments and journeys in Marketing. Vértice Casa’s customers form a segment that refreshes every hour, next to the engaged ones and those about to churn.

    Grupo Vértice’s Marketing segments, with Vértice Casa customers, the recently engaged and customers at risk of churn.

    Grupo Vértice’s segments, each with its refresh mode.

    Grupo Vértice’s Marketing segments, with Vértice Casa customers, the recently engaged and customers at risk of churn.
    Grupo Vértice’s segments, each with its refresh mode.Grupo Vértice · fictional company · illustrative data
  2. Support · Inbox

    Every complaint in the same queue.

    Tickets arrive with a case number, channel, priority and age. Reclame Aqui, Consumidor.gov.br and Procon join the same queue once the channels are connected.

    at implementation
    Grupo Vértice’s Support ticket queue, with case number, subject, customer, status, priority, channel and age.

    Grupo Vértice’s Support queue, ticket by ticket.

    Grupo Vértice’s Support ticket queue, with case number, subject, customer, status, priority, channel and age.
    Grupo Vértice’s Support queue, ticket by ticket.Grupo Vértice · fictional company · illustrative data
  3. Commercial · Collections

    Pix and boleto, side by side.

    In corporate sales, collection lives in Commercial: what is overdue, the age of each receivable and the split between Pix and boleto (the bank payment slip), issued by your company’s payment provider.

    at implementation
    Grupo Vértice’s Collections with overdue receivables, recovery cases, receivables aging and the split between Pix and boleto.

    Grupo Vértice’s collections: overdue, aging and Pix or boleto.

    Grupo Vértice’s Collections with overdue receivables, recovery cases, receivables aging and the split between Pix and boleto.
    Grupo Vértice’s collections: overdue, aging and Pix or boleto.Grupo Vértice · fictional company · illustrative data

The products it runs on.

The products and modules Vértice Varejo uses day to day, with the names they have in the system.

  • RetailVértice Varejo · São Paulo (SP)Products for this sector: Marketing, Commercial, Support, Supply, Treasury and People

One license per product; you license only what you use. TIZ comes with any licensed product.

At Vértice Varejo.

The Grupo Vértice company that shows Nexus Lume in retail. It is fictional, and the figures are illustrative.

Take the Grupo Vértice tour
Vértice Varejofictional company

The Vértice Casa stores, in the city of São Paulo and across the state, and online sales of home goods, fashion and small appliances, with corporate sales.

Where
São Paulo (SP)
Channels
Physical stores, online sales, marketplaces and corporate sales
Invoice
NF-⁠e and NFC-⁠e
Cost centers
  • CC-300 Retail Management
  • CC-310 Physical Stores
  • CC-330 Campinas Distribution Center
  • CC-340 Purchasing and Categories

The year at Vértice Varejo

strongest months: May, November and December.

strongest monthsyear averageMother’s Day lifts May; Black Friday and Christmas make November and December the biggest months of the year.Grupo Vértice · fictional company · illustrative data

Retail questions

Does the point of sale work offline?

Not yet. Today every sale is recorded in the system, with till opening and closing; a point of sale that sells offline and card-terminal integration are coming soon.

Which marketplaces?

Mercado Livre and Magalu, with listings, stock, orders and payouts. Each store connects its own token at implementation.

And shipping?

Today the WMS handles everything from receiving to shipping. Rate quotes and tracking with Correios, Jadlog and Loggi are coming soon.

Does the NFC-⁠e come out authorized?

The platform composes the NFC-⁠e access key and XML. SEFAZ authorization is switched on at implementation, with your company’s certificate.

The whole store. One system.